Products sold by unauthorized retailers or sites are referred to as ‘diverted’ because they are products diverted from authorized sellers. Genuine Murad products are sold only at professional spa locations & other retailers such as Sephora & Ulta.
Diverted products can be counterfeit, old or expired, diluted or filled with unknown substances. The bottom line is they may not be safe to use. If you buy products with our name on them from unauthorized retailers, we cannot guarantee that they will perform as advertised and tested. Contaminated or counterfeit products could also cause adverse reactions such as irritation or infection.
Murad stands by its products unconditionally when they are purchased at an authorized retailer. However, our warranty does not apply to products purchased from unauthorized retailers.
Authentic Murad products bear a seal with a state-of-the-art, currency-grade hologram. When tipped, three patterns composed of elements of the Murad logo will be visible on the seal. To avoid counterfeit goods and to enjoy the safety, quality and performance of Murad products, always look for the Murad seal. Please avoid Murad products that have defaced seals or otherwise tampered packaging.
International Day Spa offers a 60 day store credit on all retail purchases except Murad and LifeLine products which have a 90 day store credit return policy. If you are not completely satisfied with your product purchase, the item can be returned for store credit with receipt within 60 days of the transaction. We are happy to help you find a product that will better suit you.
